1.Who We Are
This Privacy Policy explains how AutoVoB collects, uses, shares, stores and protects information about you when you use our websites, mobile applications, dealer tools, messaging, advertising and other services (the “Platform”).
AutoVoB is a registered trademark and the brand under which the platform, services and products described in these documents are provided from the United Arab Emirates. VoB Business AI (“VBAI”) and TechnoVoB are brands, products and divisions of AutoVoB. They are not separate companies, and every reference to AutoVoB in these documents includes VBAI and TechnoVoB. Any contract, payment, claim or dispute relating to AutoVoB, VBAI or TechnoVoB is with AutoVoB only.
AutoVoB decides why and how your personal information is processed and is responsible for it. Customer support: customercare@autovob.com. Legal notices, privacy requests and complaints: legal@autovob.com.
This Privacy Policy is part of the AutoVoB Terms & Conditions and should be read with the Cookie Policy and the Data Deletion Policy. For VoB Business AI (VBAI), the VBAI Privacy Policy gives additional detail.
2.Information We Collect
Depending on how you use the Platform, we collect:
- Account information: name, username, e-mail address, telephone and WhatsApp number, password or sign-in details from Google, Facebook or Apple, country, city, language and account settings.
- Profile and business information: profile photo, business name, address, description, website, social links, dealer or business details and documents you choose to submit.
- Listings and Content: Vehicle details, prices, photographs, videos, descriptions, locations, comments, posts and reviews you publish.
- Messages: messages you send and receive through the Platform, and the contact details you choose to share.
- Wishlists and searches: wishlists, saved searches, favourites and preferences.
- Payment information: plan, amount, currency, date, invoice number, payment status and the last details of the payment method shown by our payment provider. We do not store full card numbers.
- Technical information: IP address, device and browser type, operating system, language, identifiers, pages and features used, error and security logs.
- Support information: your requests to customer support and our replies.
- Information from others: information from sign-in providers, payment providers and other Users (for example a listing that mentions you).
3.How We Use Information
We use information to:
- create and manage accounts and verify sign-ins;
- publish, review, rank and show listings and Content;
- let Users find, compare and contact each other;
- send wishlist alerts, service messages, payment and invoice messages and security notices by e-mail, WhatsApp and in the app;
- process payments, issue invoices and keep accounting records;
- provide customer support;
- prevent, detect and investigate fraud, abuse, spam and security incidents;
- measure and improve the Platform and develop new features;
- show advertising and measure it, where you allow it;
- comply with the law and enforce our Terms; and
- protect the rights, safety and property of AutoVoB, Users and others.
4.Legal Bases
Where the law requires a legal basis for processing, we rely on: performance of a contract with you; steps before entering into a contract; compliance with legal obligations; our legitimate interests (for example security, fraud prevention and improving the Platform); and your consent where it is required (for example for optional cookies and marketing).
5.Information That Is Public
Listings, profile information, Content and reviews you publish may be visible to other Users and to the public, and may be indexed by search engines. Contact details on a listing are the ones you choose to publish. Do not publish information you want to keep private.
6.Messages and Contact Between Users
Messages are delivered through the Platform and may be scanned for fraud, spam and safety. AutoVoB is not a party to conversations or transactions between Users and does not control what Users do with information you share with them.
8.Cookies and Similar Technologies
We use cookies, SDKs, pixels and similar technologies as described in the Cookie Policy. When you first visit the website a cookie notice lets you accept all, reject the optional ones or choose with switches (necessary, analytics and marketing). You can change your choice at any time from the footer.
9.Advertising and Analytics
We use analytics and advertising services provided by third parties, for example Google. Analytics and personalised advertising are used only if you allow them where consent is required. You can withdraw your choice at any time.
10.Automated Processing and AI
We use automated systems for ranking, search, recommendations, pricing guidance, moderation, translation and fraud detection. They may make mistakes. We do not take decisions that have legal or similarly significant effect on you based only on automated processing without a way to ask for a review by contacting legal@autovob.com.
11.Payments
Payments are processed by third-party payment providers and app stores. They receive the payment details you give them under their own policies. We receive the plan, amount, currency, date, status and the last details of the payment method.
12.International Transfers
AutoVoB operates globally, so your information may be processed in countries other than yours. Where the law requires safeguards for such transfers, we use appropriate legal mechanisms.
13.How Long We Keep Information
We keep information as long as needed for the purposes in this Privacy Policy, including to provide the service, comply with the law, resolve disputes, prevent fraud and enforce agreements. When you close your account, your listings are removed and your personal information is deleted or anonymised, except records we must or may keep, such as payment and invoice records for accounting and legal purposes and security and fraud-prevention records. If you use VBAI Package 1 and the website is taken down, we keep your business data and uploaded files for 30 days, remind you 7 days before they are deleted, and then delete them; payment and invoice records stay. See the Data Deletion Policy.
14.Backups
Deleted information may remain for a short time in backups and is removed according to our backup schedule.
15.Your Rights
Depending on the law that applies to you, you may have the right to access, correct, delete, restrict or object to the processing of your information, to receive a copy in a portable format, to withdraw consent, and to complain to a data-protection authority.
To use a right, use the tools in your account settings, or write to customercare@autovob.com or legal@autovob.com. We may ask you to prove who you are first. We answer within the time the law requires. Some rights have exceptions, for example records we must keep by law.
16.Marketing Choices
We send service messages that are necessary to run your account and purchases. We send marketing only where the law allows, and you can opt out at any time using the link or the instruction in the message, or by writing to customercare@autovob.com.
17.Children
The Platform is for people who are 18 or older, or of legal age in their country. We do not knowingly collect information from children. If you believe a child has given us information, write to legal@autovob.com and we will delete it.
18.Security
We use reasonable technical and organisational measures to protect information. No system is completely secure, and we cannot guarantee absolute security. Keep your password confidential.
19.Security Incidents
If a security incident affects your personal information, we assess it and act as the law requires, including telling you and the authorities where notification is required.
20.Links and Third-Party Services
The Platform may link to or work with third-party websites and services. Their privacy practices are their own, and this Privacy Policy does not apply to them.
21.Users in the EU, the UK, the US and Other Countries
Where the data-protection law of your country applies, for example the GDPR and UK GDPR, laws of the United Arab Emirates, the CCPA/CPRA and similar laws, we respect the rights it gives you, as described in this Privacy Policy. Where local law gives you more rights, those rights apply.
22.Complaints
If you have a privacy concern, write to legal@autovob.com. We will look into it. You also have the right to complain to your local data-protection authority.
23.Changes to This Privacy Policy
AutoVoB may update these documents at any time. An update takes effect when it is published on the Platform, and continued use of the Platform after that is acceptance of the update.
24.Language
The English text of these documents is the binding version. Other languages are machine translations provided only for the convenience of readers. If they differ, the English text prevails.
25.Governing Law
These documents and every dispute relating to them or to the Platform are governed by the laws of the United Arab Emirates. The competent courts of the United Arab Emirates have jurisdiction, subject to any mandatory consumer rights that cannot be excluded. Before starting any proceedings, the user must send a written notice describing the dispute to legal@autovob.com and allow AutoVoB thirty (30) days to resolve it.
26.Contact
Customer support: customercare@autovob.com. Legal notices, privacy requests and complaints: legal@autovob.com.