1.INTRODUCTION
AutoVoB is committed to protecting user privacy, respecting individual rights, and maintaining responsible data management practices.
This Data Deletion Policy explains how AutoVoB manages requests to delete, erase, anonymize, archive, restrict, or otherwise remove personal information processed through the AutoVoB platform.
As a global transportation-focused SocioMart platform, AutoVoB combines Marketplace and Social Media functionality, enabling users worldwide to buy, sell, communicate, create content, build communities, and engage in transportation-related activities.
This Policy should be read together with the:
- Privacy Policy
- Terms & Conditions
- Cookie Policy
- Community Guidelines & Code of Conduct
- Advertising & Promotions Policy
2.PURPOSE OF THIS POLICY
This Policy explains:
- What information can be deleted;
- How deletion requests are processed;
- When deletion may be refused;
- What information may be retained;
- User rights relating to personal information;
Retention obligations imposed by law.
3.SCOPE
This Policy applies to information processed through:
- AutoVoB website;
- Mobile applications;
- Dealer portals;
- Business accounts;
- Advertising systems;
- Customer support channels;
- Messaging systems;
- Community features;
SocioMart functionality.
4.INFORMATION SUBJECT TO DELETION
Subject to applicable laws and legitimate business requirements, Users may request deletion of:
- Account Information
- Name
- Email address
- Telephone number
- Profile information
- User preferences
- Marketplace Information
- Listings
- Vehicle advertisements
- Saved searches
- Wishlist information
- Social Information
- Profile content
- Posts
- Comments
- Reactions
- Community activity
- Communications
- Certain messaging information
- Customer support requests
- Marketing Data
- Marketing preferences
- Promotional subscriptions
5.INFORMATION THAT MAY NOT BE IMMEDIATELY DELETED
Certain information may be retained despite deletion requests where legally permitted or required.
Examples include:
- Compliance Records
Records required to:
- Comply with legal obligations;
- Satisfy regulatory requirements;
Respond to governmental requests.
Fraud Prevention Information
Information necessary to:
- Prevent abuse;
- Prevent fraud;
- Investigate misconduct;
Protect platform security.
Security Records
Including:
- Login history;
- Security logs;
- Access records;
Audit trails.
Financial Records
Where required for:
- Tax compliance;
- Accounting requirements;
Audit purposes.
Legal Claims
Information necessary to:
- Establish legal rights;
- Defend legal claims;
Resolve disputes.
6.USER INITIATED DELETION REQUESTS
Users may request deletion by:
- Account Settings
Using available deletion tools within the Platform.
Customer Support
Submitting a deletion request through:
- customercare@autovob.com
- Privacy Requests
Submitting a privacy request through designated privacy channels.
7.VERIFICATION OF REQUESTS
Before processing deletion requests, AutoVoB may verify identity.
Verification measures may include:
- Account authentication;
- Email confirmation;
- Telephone verification;
- Identity documentation;
Additional security procedures.
AutoVoB may refuse requests where identity cannot reasonably be verified.
8.ACCOUNT DELETION
When an account deletion request is approved:
- User Access
Access to the account is disabled.
Listings
Listings may be removed from public visibility.
Profile Information
Profile information may be deleted or anonymized.
Social Features
Certain social content may be removed, anonymized, or retained where necessary to preserve community integrity.
9.USER-GENERATED CONTENT
Users acknowledge that some content may remain visible after account deletion.
Examples include:
- Community discussions;
- Public comments;
- Historical interactions;
Shared content.
Where feasible, identifying information may be removed or anonymized.
10.MESSAGING DATA
Messages exchanged between Users may not always be fully deleted.
Deletion may be limited where:
- Another User retains a copy;
- Legal obligations apply;
Security investigations are ongoing.
AutoVoB may anonymize messaging records where appropriate.
11.WISHLISTS AND SAVED SEARCHES
Upon account deletion:
- Wishlists may be deleted;
- Saved searches may be deleted;
Recommendation histories may be removed or anonymized.
12.PAYMENT INFORMATION
AutoVoB utilizes third-party payment providers.
Payment information is generally processed by authorized payment processors.
AutoVoB does not intentionally store complete payment card details.
Requests concerning payment information may need to be directed to the applicable payment provider.
13.DATA PORTABILITY
Where required by applicable law, Users may request a copy of certain information before deletion.
Available information may include:
- Profile information;
- Listings;
- Account data;
User-submitted content.
Requests remain subject to verification procedures.
14.RETENTION PERIODS
15.What Happens When You Close Your Account
Your listings are removed and your personal information is deleted or anonymised, except records we must or may keep: payment and invoice records (for accounting and legal purposes), security and fraud-prevention records, and information needed for legal claims.
VoB Business AI Package 1: after the website is taken down we keep your business data and uploaded files for 30 days and remind you 7 days before they are deleted; payment and invoice records stay. You can buy Package 1 again within the 30 days and reuse your previous details.
Retention periods vary depending on:
- Information type;
- Legal requirements;
- Security requirements;
Operational needs.
AutoVoB seeks to retain information only as long as reasonably necessary.
16.BACKUP SYSTEMS
Deleted information may continue to exist temporarily in:
- Backup systems;
- Disaster recovery systems;
Security archives.
Such information is not generally accessible for operational use and is removed according to backup lifecycle schedules.
17.FRAUD PREVENTION AND PLATFORM SAFETY
AutoVoB may retain limited information necessary to:
- Prevent fraud;
- Detect abuse;
- Enforce Terms & Conditions;
- Protect Users;
Maintain platform integrity.
18.LEGAL HOLD REQUIREMENTS
Deletion requests may be delayed or refused where information is subject to:
- Court orders;
- Government investigations;
- Regulatory inquiries;
- Legal proceedings;
Preservation obligations.
19.INTERNATIONAL DATA CONSIDERATIONS
Because AutoVoB operates globally, information may be processed across multiple jurisdictions.
Deletion rights may vary depending upon:
- User location;
- Applicable law;
Regulatory requirements.
AutoVoB seeks to respect internationally recognized privacy principles while complying with applicable legal obligations.
20.USER RIGHTS
Subject to applicable law, Users may have rights relating to:
- Access;
- Correction;
- Deletion;
- Restriction;
- Portability;
- Objection;
Withdrawal of consent.
These rights may vary by jurisdiction.
21.APPEALS PROCESS
If a deletion request is denied, Users may submit an appeal.
Appeals should include:
- Account details;
- Request reference number;
Supporting information.
AutoVoB will review appeals within a reasonable period.
22.SECURITY OF DELETION PROCESSES
AutoVoB implements reasonable administrative, organizational, and technical safeguards designed to ensure deletion requests are processed securely and accurately.
23.CHANGES TO THIS POLICY
AutoVoB may modify this Policy from time to time.
Changes may occur due to:
- Regulatory developments;
- Business changes;
- Technology updates;
Operational requirements.
Updated versions will be published on the Platform.
24.CONTACT INFORMATION
AutoVoB Privacy & Compliance Department
Email:customercare@autovob.com
Privacy Requests:legal@autovob.com
Legal Inquiries:legal@autovob.com
AUTOVOB DELETION PRINCIPLES
AutoVoB is committed to:
- Transparency
- Accountability
- User Control
- Responsible Retention
- Platform Security
- Privacy Protection
- Regulatory Compliance
- Global Best Practices
AutoVoB seeks to provide Users with meaningful control over their information while maintaining the security, integrity, and lawful operation of the SocioMart ecosystem.
25.About This Policy
This document is part of the AutoVoB documents named in section 51 of the Terms & Conditions. It does not make AutoVoB responsible for any buyer, seller, money or vehicle, and the limit of liability in section 41 of the Terms & Conditions applies to it.
The English text of these documents is the binding version. Other languages are machine translations provided only for the convenience of readers. If they differ, the English text prevails.
These documents and every dispute relating to them or to the Platform are governed by the laws of the United Arab Emirates. The competent courts of the United Arab Emirates have jurisdiction, subject to any mandatory consumer rights that cannot be excluded. Before starting any proceedings, the user must send a written notice describing the dispute to legal@autovob.com and allow AutoVoB thirty (30) days to resolve it.
Customer support: customercare@autovob.com. Legal notices, privacy requests and complaints: legal@autovob.com.