Skip to main content

FAQs

Answers to the questions buyers and sellers ask most about listing, buying and staying safe on AutoVoB.

  • AutoVoB is a global marketplace for all kinds of vehicles: cars, motorcycles, bicycles, trucks, buses, heavy equipment, boats, aircraft and more. It is a technology platform that gives buyers and sellers a space to connect. The sale itself happens directly between the two parties.

  • Yes. AutoVoB is free for life. Browsing, searching, messaging, saving wishlists and posting an unlimited number of listings cost nothing. Only the optional Best Buy and Verified Seller badges, and the VBAI Package 1 website package, are paid. Any other paid service AutoVoB may offer in the future is optional, and its price is shown before you buy.

  • Only optional ones: the Best Buy badge (7 days, 15 days or 1 month, for one listing), the Verified Seller badge (15 days, 1 month or 2 months, for all your listings) and the VBAI Package 1 business website with its domain and hosting. All prices shown include VAT and all other taxes and charges. The price shown for a plan or package is the final price charged. It is shown in the local currency of the country the customer selected. In some cases, for example when a purchase is made through the Apple App Store or another payment provider, the customer may be charged in US dollars or in another currency, and the payment provider's rules apply.

  • AutoVoB takes no part in the transaction and takes no responsibility for any buyer, seller, money or vehicle. Safety is in your hands: inspect the vehicle yourself or through an independent expert, check the seller's identity and the ownership papers, and pay only in a way you trust. Read the Safety Tips before you meet or pay anyone.

  • Create an account, choose to post a listing, add photos, specifications and your price, and publish. A listing goes live after a review. You can post as many listings as you like, free for life.

  • Add clear photos of the front, rear, both sides, the dashboard with the odometer and the engine bay. A free listing can have up to 7 pictures; a Best Buy plan allows up to 15 pictures and a video.

  • Pick your country, then browse by vehicle type or use the search filters for make, model, year, price, mileage and location.

  • A wishlist is free. You can keep up to 3 wishlists. Each wishlist stays active for 60 days from the day you create it, and we send you an e-mail and a WhatsApp message when a new listing matches it.

  • Open the listing and use the contact options the seller has published, such as Message, Call or WhatsApp. Share personal details only when you are comfortable doing so.

  • Use the Report option on a listing or in a chat, or write to customercare@autovob.com. We review reports and may remove content or suspend accounts. Never pay in advance to someone you have not met and checked.

  • Yes. Prices are set by sellers, and you can negotiate directly with them.

  • AutoVoB does not inspect or certify vehicles. Check photos, papers and service history, take a test drive and arrange an independent inspection before you pay.

  • Check the seller yourself: ask for identification and ownership documents, compare them with the listing and take your time. The Verified Seller badge is a paid badge; it does not mean AutoVoB has verified or endorsed the seller.

  • We use reasonable technical and organisational safeguards and do not sell your personal information. See the Privacy Policy, the Cookie Policy and the Data Deletion Policy for details.

  • AutoVoB is not a party to the sale and has no return programme. Any return or refund must be agreed in writing between buyer and seller before payment.

  • Yes. Open your listing from your dashboard and update the price, description or photos at any time. Changes may be reviewed before they appear.

  • No. AutoVoB does not lend, insure or arrange loans. Any financing or insurance offered by a third party is between you and that party.

  • No. AutoVoB does not inspect vehicles. Arrange an inspection yourself, for example with an independent mechanic, surveyor or specialist.

  • Yes. You can post an unlimited number of listings, free for life.

  • You may list any road, water or air vehicle you legally own or are authorised to sell, provided it complies with local law. Stolen, misrepresented or unlawful vehicles are removed. See the Acceptable Use Policy.

  • Best Buy plans last 7 days, 15 days or 1 month. One plan applies to one listing and gives that listing the Best Buy badge, up to 15 pictures and video upload. You may buy another plan for another listing at any time; plans for different listings run side by side. When a plan ends, the Best Buy badge, the extra pictures (beyond the free 7) and the video are removed automatically; your listing stays and its first 7 pictures remain.

  • Verified Seller plans last 15 days, 1 month or 2 months and show the Verified Seller badge on all your listings for the plan duration. If you buy another Verified Seller plan while one is active, the new plan starts on the day the current one ends. When a plan ends, only the badge is removed. The Verified Seller badge is a paid badge. It does not mean that AutoVoB has verified, inspected, certified or endorsed the seller, the listing or the vehicle.

  • While your VoB Business AI Package 1 is active it gives you a business website with its domain and hosting, and the Best Buy and Verified Seller badges, extra pictures and video on all your listings, and you cannot buy Best Buy or Verified Seller plans on AutoVoB. A Best Buy plan bought earlier ends when Package 1 starts and is not extended or refunded. Verified Seller days keep counting down during Package 1; any days left after Package 1 ends continue. When Package 1 ends, the badges, extra pictures and video are removed and your listings stay. The VoB Business AI Terms & Conditions govern Package 1.

  • Fees for plans, packages and other paid services are final and non-refundable, including for cancelled subscriptions and failed-payment cases, except where the law requires otherwise. A customer who disputes a payment must first raise a ticket with customercare@autovob.com. If a purchase is paid through Apple (In-App Purchase), Apple processes the payment and Apple's refund rules apply. If Apple refunds a purchase, the plan ends automatically.

  • Go to your account settings and choose Delete account. Your listings are removed, and records we must keep for legal or tax reasons are kept for the required period, as described in the Data Deletion Policy.

  • Customer support: customercare@autovob.com. Legal notices, privacy requests and complaints: legal@autovob.com.